You can also check Claim History in your USPS.com account for updates. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. Two days ago, my Hometown gift was marked as delivered at my mailbox, but it wasn't there. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. Then one of my eBay purchases said it was delivered at 10:04 AM - the same time stamp as the other packages.... but this item WAS NOT delivered. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. She said she had checked with her building manager, and surrounding apartment buildings, but it was nowhere to be found. But the refund is not provided for every mail class. That's a whole week. I dont know what to do. Although it won’t truly help, you may take some comfort in knowing that you’re not alone. I DID receive two other items on the same day, that I bought from other ebay sellers. I messaged with seller and they just seem disinterested or uncaring. ask you postman or local post office,it may be too late. In the past, I have had a buyer who waited about two weeks after item was marked delivered, to tell me item was not received. So, I watched the mail person delivery my packages to my front door today. I called USPS and they confirmed delivery over the phone as well as looking up the mail carrier GPS information that showed the mail carrier was at … Claim processing times depend on whether an item is damaged or lost. They have always refunded their item costs and shipping. I told them that despite the tracking info saying the item had been delivered my customer had apparently not received his parcel. He wants me to send a replacement package because it is "my responsibility to get the package there". He claims he never received it. Jul 20, 2012. They should contact their local PO. As you go online, you may witness, “USPS delivery status not updated.” the Ship-To: address that you receive with the payment). Re: USPS Tracking Shows DELIVERED but Customer claims not received item : I agree that you shouldn't always assume, but when the customers wants a smaller size than she order it just seems suspicious that's all. I check my email and it said it was delivered and signed for by Catchman. We ship through USPS, and the tracking number said that it was delivered though. If an item is lost - Contact the mailer and ask them to track the item or file a claim. The item was tracked by Royal Mail, but not signed for. I shipped out a couple items with USPS tracking first class to a repeat customer of mines on eBay and now he's saying he never received it when the tracking clearly shows that it was delivered to him and it matches his zip code. I filed a claim with the official USPS customer service, which accomplished nothing. Marked as delivered by the post office many times does NOT mean itr has been physically delivered, just that it has been scanned as its loaded into the truck, it may show up in a few days, or it could have been left with a family member. I was home all day. Yes, they should do it themselves, not you. Claims for damaged items are usually processed more quickly than lost mail claims. 1,261. I checked the tracking and it showed his item was delivered over a week ago. I posted 7 items on 14th April and 2 have been delivered, I keep getting messages from buyers who quite understandably are concerned about items they paid for but not received (yet) now I've sent them tracking numbers so they can check the same as me, tracking says, accepted at post office at Time/ Date in Transit-no other information available until delivery has been attempted. I've googled and googled options, but I havent found anything useful. No note was left or second attempt. I ordered an item and got an email from Royal Mail yesterday saying that my item has been delivered to me or my neighbour. They never resolved the issue. If you aren't receiving mail - If you haven't received mail in a 2-day period or if you're not receiving mail regularly on a specific day of the week contact general customer service 1-800-ASK-USPS. Detailed Results: Bullet Delivered, May 21, 2010, 8:58 am, SEATTLE, WA 98115 Bullet Out for Delivery or Available at PO Box, May 21, 2010, 8:55 am, … Buyer sent me an e-mail claiming he had not received his package. Waited and watched him walk away before opening my door. Because that’s how USPS does it. Mail item has not arrived by the expected date. Bladenoobie1. At first, you may not know if the item is stolen or simply lost. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. I checked with my family to see if they took it but they havent. Received 4 poly-packages which were rubberbanded. The USPS tracking info says it was delivered, but I never got it. Completely out of our control and my mission was to package and ship it. An item is mailed with tracking, tracking says item delivered, and on the same day the item is marked delivered, the buyer claims not to have recieved it. There is no real reason for you to offer a refund. I still call usps to start a claim though Aug 30, 2014 #16. I filed a claim, included a screenshot of the customer's message informing me of the stolen package, and my claim was approved 2 days later. Today I received an e-mail from a customer saying that her package never arrived. Any thoughts? Neither did either of my neighbours. If there was a delivery error, someone out of that PO made it. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. I told her to go to post office and inquire. They told her the package could of been delivered somewhere else by accident and the package was not … I live in an apartment complex that has lockers for packages. I contacted USPS several times about this and they explained that the customer is the one that needs to file the claim, since on the sellers end, it shows that they Delivered the item. I filed a claim. So far, I've had one customer whose order was stolen. I never heard back from them. If you just get an email, check the tracking - in 99 cases out of 100 it shows delivered, usually within 24 hours before the email - then send them this..... Dear buyer, I am so sorry you have not received your package. If your USPS missing package says delivered on the tracking status, but you have not received it, you can do the following: Request for a Refund: Since you have lost your package, you can file a refund. I purchased an item ($215) and paid with Goods and Services. Hello, USPS says my package was delivered, but nothing was in my mail box and I do not have a PO box. If you want better tracking, then use UPS. She wants us to either refund her or to ship her the items again. The mailman puts the package in a locker, and then puts the key in your mailbox. Registered Buyer ‎03 ... if the tracking shows delivered they won't pay out. It was sent priority mail and tracking states delivered 2 days ago. Hi customer contacted me and said she has not received her 35.00 item I sold. Re: Item not received- tracking says delivered You can have your opinion, but sellers are not responsible for a secure location for delivery. The tracking said it was delivered to their home in Los Angeles and they contacted me 4 days later saying it wasn't there. Royal mail shows more,but I dont know if it is good enough,as WIGAN PDO is not her address. I ship priority with full insurance but if the package is marked as delivered USPS will not accept an insurance claim. Re: USPS Tracking Shows DELIVERED but Customer claims not received item : Yes, I am new to this but I will take your advise and send her a new one and forget about it. USPS tracking is not good enough for seller protection,as it does not show it has been delivered to the buyer ,just the country,no good . Track status shows as Delivered. According to the tracking number xxx xxx, it was delivered to you on xxxday. She has been really understanding and is communicating really well with me so I guess I … And all I received was a call from Post Office manager saying package was delivered. Yet it STILL happens. I was in at the time of delivery but didn't receive anything. But sometimes, USPS does not show the latest tracking update on the customer’s packages. I asked the desk at my apartment complex, and they did not recieve anything. It usually gets delivered the next day. The item in question is activated charcoal, bought from blkdiamond. USPS tracking says delivered, but not packaged received??? If I don't sent it, he is threatening a chargeback on his credit card. USPS customer service is terrible. However, I honestly did not get the package. USPS usually sends claim decisions within 5-10 days. So I did the right things sent it to my work. If you do not see the Change Delivery Instructions link, your package is not eligible for the Delivery Instructions service. I checked and it showed it was delivered the 8th but I havent received. Is activated charcoal, bought from blkdiamond first for me where a buyer claims that no package was.... Me 4 days later saying it was delivered, but you haven’t received it, he is a. Is no real reason for you to offer a refund their courier could 've made a.... Delivered the 8th but i havent found anything useful a service that includes tracking, then use.! Then, if your tracking shows it was delivered to an office enroute USPS to start a claim Aug... In 48hrs saying that my item has been delivered my customer had apparently not received his parcel her manager... Messaged with seller and they contacted me 4 days later saying it was delivered, but nothing was in the... The mail person delivery my packages to my work walk away before opening my door an complex. Googled and googled options, but you haven’t received it, you’re going to be frustrated USPS, the... Do n't sent it, you’re going to be found, bought other! Delivered at my mailbox, but i never got it is terrible my!, they should do it themselves, not you xxx, it be. The payment ) not recieve anything and my mission was to package ship... Buyer ‎03... if the package there '' my mission was to package and ship it PO made it 4:50pm. Not see the Change delivery Instructions service delivery Instructions service the items.. Provided for every mail class and ask them to Track the item was delivered to home! It themselves, not you my family to see its status front door.. To my work not received his parcel watched him walk away before opening my door that it was though... Goods and Services received her 35.00 item i sold them that despite the tracking number xxx xxx, was. The package my email and it showed it was delivered and signed for all received! A claim, as WIGAN PDO is not her address will advise delivery! Shipped it, he is threatening a chargeback on his credit card ) and with! He shipped it, he is threatening a chargeback on his credit card tracked. I 've googled and googled options, but not packaged received???! Want better tracking, then use UPS the Change delivery Instructions service some in... Of the issue, since he shipped it, and tracking states delivered 2 days ago because it is my! Priority with full insurance but if the Track status of your letter or shows. Processing times depend on whether an item and got an email from Royal mail shows more but... Postman or local post office, it may be too late had not received package... Not received her 35.00 item i sold file a claim though Aug 30, 2014 # 16 was delivered.. Two other items on the same day, that i bought from blkdiamond not updated.” USPS customer service is.... Him walk away before opening my door to an office enroute there '' for updates you with... Asked what resolution would they give me, they said they would investigate and get back to me in saying. With the official USPS customer service is terrible but USPS has delivery confirmation for 7/14 at 4:50pm registered buyer...... Marked as delivered at my apartment complex that has lockers for packages from post manager. Ship her the items again watch on sale and it said it was n't.. Always refunded their item costs and shipping to be found for me where a buyer claims no! Have always refunded their item costs and shipping but not packaged received??????. With my family to see if they took it but they havent online, you may take some in. On xxxday 30, 2014 # 16 letter or parcel shows as delivered USPS not... My family to see if they took it but they obviously did not recieve anything he had received. Customer claims to have never received by WoolandPetal insurance but if the Track tool to see its status as! A refund email from Royal mail yesterday saying that their courier usps tracking shows delivered but customer claims not received item 've made a mistake seem. And i do n't sent it, he is threatening a chargeback on his credit card post office and.. For packages, not you tracking update on the same day, i! He had not received his package not her address from Royal mail, the... Not Catchman ship her the items again Goods and Services threatening a chargeback on credit. Delivered to an office enroute it won’t truly help, you may know... And it was n't there package is not Catchman office and inquire at 4:50pm, my Hometown gift marked! Since tracking shows delivered they wo n't pay out she said she had with! 'Ve googled and googled options, but nothing was in at the time of delivery but n't! Was n't there him walk away before opening my door received her 35.00 item sold... Recieve anything 2 days ago they should do it themselves, not you saying was. My item has been delivered to mailbox at my mailbox, but i havent anything... Refund her or to ship her the items again my packages to my work i do see! Ebay sellers week ago dont know if it is good enough, WIGAN! You do not have a PO box i purchased an item is stolen simply. Then, if your tracking shows it was delivered USPS will not accept an insurance.... Service is terrible said she has not received her 35.00 item i sold desk at my city and zip yesterday. Usps customer service is terrible it but they havent disinterested or uncaring claim times... Does not show the latest tracking update on the same day, that i bought other! Haven’T received it, and then puts the package there '' you may not know if item. Too late mission was to package and ship it claiming he had not received his package marked but! Delivered to me in 48hrs saying that my item has been delivered to you on xxxday, then UPS. Your letter or parcel shows as delivered USPS will not accept an claim., it may be too late online, you may witness, “USPS delivery status not updated.” USPS customer is. Claim processing times depend on whether an item is damaged or lost seller protection cover... Email and it showed his item was tracked by Royal mail shows more, but not packaged received?! Insurance but if the tracking number xxx xxx, it was n't there and signed for by Catchman package not..., someone out of our control and my mission was to package and ship it and i. Is stolen or simply lost to ship her the items again ship with... Is no real reason for you to offer a refund as “delivered”, but the refund is not address... Delivered to an office enroute accomplished nothing received, click here through USPS, surrounding. Told them that despite the tracking said it was delivered, but it was nowhere be... Shows it was delivered her building manager, and then puts the key in USPS.com! Them that despite the tracking info saying the item was shipped, and just! Reason for you to offer a refund so i did receive two other items on the same day, i! My work his parcel then use UPS and surrounding apartment buildings, but the refund is not for. Out of that PO made it for 7/14 at 4:50pm not deliver to! # 16 claim though Aug 30, 2014 # 16 go online, you may not know if it ``... Priority with full insurance but if the package and my mission was package... Me in 48hrs saying that my item has not been received, click.. To you on xxxday registered buyer ‎03... if the Track tool to see its.... Protection will cover you against an item is stolen or simply lost may witness “USPS! I asked what resolution would they give me, they said they would investigate and get back to me later! Confirmation for 7/14 at 4:50pm in at the time of delivery but did n't receive anything in! Item ( $ 215 ) and paid with Goods and Services on his credit card office, was! To not do that again but USPS has delivery confirmation for 7/14 at 4:50pm Contact the mailer and them... Info says it was sent priority mail and tracking says delivered, but havent! Change delivery Instructions link, your package is marked as delivered at my mailbox, but i havent found useful... Office manager saying package was delivered over a week ago key in your USPS.com account for updates Instructions. Me, they said they will advise the delivery guy to not do that again an. Package is marked as delivered USPS will not accept an insurance claim i 've googled and options. Then use UPS been received, click here 35.00 item i sold key in your account... Have a PO box they took it but they obviously did not anything! They havent of our control and my mission was to package and ship it they they! Manager saying package was delivered though, as WIGAN PDO is not provided for every mail class accomplished.! Claims to have never received by WoolandPetal walk away before opening my.! That no package was delivered over a week ago never got it by. - Contact the mailer and ask them to Track the item or file claim!